Privacy Policy — ZM Basket (Private) Limited

This Privacy Policy explains how ZM Basket (Private) Limited ("we", "us", "our") collects, uses, stores and protects your personal information when you use our website and services. We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

Contact details — name, email address, phone number and company details you provide via forms or during service delivery.
Account information — login credentials (passwords are stored only as secure hashes) and profile details for the client portal.
Service data — documents, mail, subscriptions, virtual numbers and payment records we manage on your behalf.
Technical data — IP address, browser type and access logs collected for security and audit purposes.

2. How we use your information

To provide, manage and improve our consulting and business services.
To create and administer your client portal account.
To process registrations, filings and payments related to your business.
To communicate with you about your account, services and enquiries.
To meet legal, regulatory and security obligations.

3. Legal bases for processing

We process personal data on the bases of performance of a contract, compliance with legal obligations, your consent (where applicable), and our legitimate interests in operating and securing our services.

4. How we protect your data

We apply appropriate technical and organisational measures, including encrypted connections (HTTPS), hashed passwords, access controls, session protections, audit logging and secured file storage. While no system is completely secure, we work hard to safeguard your information.

5. Sharing your information

We do not sell your personal data. We may share information with trusted third parties only where necessary to deliver our services (for example, government registries such as Companies House and HMRC, payment providers, or hosting providers) and with authorities where legally required.

6. Data retention

We retain personal data only for as long as necessary to provide our services and to comply with legal, accounting and reporting requirements. When data is no longer required, it is securely deleted or anonymised.

7. Your rights

Under UK GDPR you have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise these rights, contact us at info@zmbasket.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

We use essential cookies to operate the secure client portal (for example, to keep you signed in). These are necessary for the website to function and do not track you for advertising.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the revision date shown above.

10. Contact us

For any questions about this policy or your data, contact us at info@zmbasket.com.