Frequently Asked Questions

No. For security, client accounts are created by ZM Basket administrators. Once your account is set up, you can log in and manage everything from your dashboard. Contact us to get started.

In most cases a UK limited company can be incorporated within 24–48 hours once we have your details and any required verification. Timescales can vary during busy periods at Companies House.

A virtual address gives your business a professional UK presence for mail and correspondence. Depending on the package it can be used as a registered office and/or business address, with mail scanned or forwarded to you.

Yes. We prepare and submit your VAT registration to HMRC and guide you on thresholds, schemes and ongoing obligations.

Absolutely. We assist with Stripe onboarding and other payment gateways, including the documentation and configuration needed to start accepting payments.

Yes. We set up and can manage TikTok Shop and eBay seller accounts, and provide social media management and marketing to help you grow.

Everything is in your secure client portal. You can view and download mail and documents, search and filter them by date or category, and receive notifications when new items arrive.

Your payment activity — invoices, amounts, methods, transaction IDs, descriptions and receipts — is recorded in your portal, where you can search and filter your full history.

We take security seriously: encrypted connections, hashed passwords, access controls, audit logging and protected file storage. See our Privacy Policy for details.

Use the "Forgot password?" link on the login page. We will email you a secure, single-use link to set a new password.